1. Scope of Privacy Policy

This Privacy Policy outlines how Thriveo (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our platform, including our website (thriveo.life), mobile applications, and other related services (collectively referred to as the “Services”).

This Privacy Policy applies to all interactions with our Services, whether accessed through desktop, mobile, or other devices, and includes information collected offline, such as through customer support or promotional activities.

This Privacy Policy does not cover third-party platforms, websites, or services that may be linked to or integrated with Thriveo. Each third-party service operates under its own privacy policy, and we encourage you to review those policies before interacting with such services.

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy and, when required by law, obtaining your consent. Continued use of our Services after these updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using our Services immediately.

2. Information We Collect

When you interact with the Thriveo Platform, we collect various types of information to deliver our services effectively, improve user experience, and ensure compliance with legal obligations. Below, we outline the categories of information we collect and how they are gathered.

a. Information You Provide Directly

When you register for an account, interact with our Platform, or contact us for support, you may provide us with the following information:

•Account Information: Name, email address, date of birth, authentication credentials (e.g., via Google or Twitter login).

•Profile Information: Profile photo, biography, athletic details (e.g., sport, position, team affiliation), and any additional information you choose to include in your profile.

•Payment Information: Payment card details, billing address, and other payment-related information required for transactions. Payment data is processed securely via third-party payment processors; we do not store full payment card details.

•Content You Provide: Any content you upload, such as photos, videos, mentorship session recordings, messages, reviews, or other user-generated content.

•Communications: Information from your communications with us, including emails, customer support interactions, or survey responses.

b. Information Collected Automatically

When you use the Thriveo Platform, we automatically collect certain information through cookies, tracking technologies, and analytics tools:

•Device Information: IP address, device type, operating system, browser type, and device identifiers.

•Usage Data: Pages visited, links clicked, time spent on the Platform, session activity, and other usage metrics.

•Cookies and Similar Technologies: Cookies, web beacons, and other tracking technologies to collect browsing activity and preferences. You can manage your cookie preferences through your browser settings.

c. Information from Third-Party Sources

We may receive information about you from third-party sources, including:

•Social Media Platforms: Information you permit platforms such as Google or Twitter to share when using their authentication services to access Thriveo.

•Payment Providers: Transactional data related to purchases made through our Platform.

•Publicly Available Information: Data from publicly available sources, including social media platforms, where such information is shared in accordance with applicable privacy settings.

d. Sensitive Information

We do not intentionally collect sensitive personal information (e.g., health data, political beliefs, biometric information) unless explicitly required for a specific service and with your consent. Please avoid sharing sensitive information through our Platform unless specifically requested.

e. Information About Minors

Thriveo is not intended for use by children under the age of 13. For Mentees under 18, parental or legal guardian consent is required to create and manage accounts. Parents/guardians are responsible for monitoring and managing their child’s account activity. If we discover that we have unintentionally collected personal information from a child under 13 without proper consent, we will delete it promptly.

f. Aggregate and De-Identified Data

We may aggregate and anonymize personal information to generate statistical insights, perform analytics, and improve our services. This data cannot be used to identify you personally.

By using Thriveo, you consent to the collection of the above information. If you have any questions or require clarification about the information we collect, please contact us at [email protected].

3. How We Use Your Information

We use the information we collect for a variety of purposes to deliver, improve, and secure our services, as well as to ensure compliance with legal obligations. Specifically, we use your information in the following ways:

a. To Provide and Maintain Our Services:

We use your information to create and manage your account, facilitate mentorship sessions, process payments, enable communication between Mentors and Mentees, and provide technical support.

b. To Improve and Optimize the Platform:

We analyze usage patterns, monitor platform performance, and conduct research to improve Thriveo’s functionality, user experience, and service offerings.

c. To Facilitate Communication:

We use your contact information to send important service-related updates, notifications, account confirmations, appointment reminders, and alerts about changes to our policies.

d. To Send Marketing and Promotional Materials:

With your consent, we may send emails or notifications about new features, updates, promotions, and other opportunities available on the Thriveo Platform. You may opt out of marketing communications at any time.

e. To Ensure Safety and Security:

We use information to detect, investigate, and prevent fraudulent activities, unauthorized access, policy violations, and other harmful or illegal behavior on the Platform.

f. To Enforce Our Terms and Policies:

We may use your information to ensure compliance with our Terms of Service, Privacy Policy, and other policies governing your use of the Platform.

g. To Personalize Your Experience:

We may tailor your experience on Thriveo by showing content, recommendations, or mentorship opportunities based on your profile, activity, and preferences.

h. To Process Payments:

We use payment information to facilitate transactions, process refunds (where applicable), and maintain accurate financial records.

i. To Comply with Legal Obligations:

We may process your information to comply with applicable laws, regulations, legal processes, and government or law enforcement requests.

j. For Analytics and Research:

We use aggregated and anonymized information to perform data analytics, conduct surveys, generate insights, and identify trends that help us improve the Platform.

k. With Your Consent:

In circumstances where your consent is required by law, we will ask for it before processing your information for a specific purpose not already covered by this Privacy Policy.

We will not use your information for purposes materially different from those described above without notifying you and obtaining your consent, where required by law. If you have questions about how we use your information, please contact us at [email protected].

4. How We Share Your Information

We may share your personal information with third parties in limited circumstances to provide our services, comply with legal obligations, or enhance your experience on the Thriveo Platform. Below are the specific situations in which your information may be shared:

a. With Other Users on the Platform:

When you use Thriveo, certain information may be visible to other users. For example:

•Mentors: Your profile details, including your name, profile photo, biography, and relevant sports-related information, may be visible to prospective Mentees and their guardians.

•Mentees and Guardians: Mentors may have access to limited profile details about Mentees, including names and shared session-related information.

b. With Service Providers and Vendors:

We may share your information with trusted third-party service providers who perform services on our behalf, including payment processing, hosting, analytics, email communication, marketing, and customer support. These service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services.

c. For Payment Processing:

When you make transactions on the Platform, your payment information is securely processed by third-party payment processors. Thriveo does not store full payment card details.

d. For Compliance with Legal Obligations:

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to:

•Comply with legal obligations or respond to lawful requests from authorities.

•Protect the rights, property, or safety of Thriveo, our users, or others.

•Prevent or investigate potential violations of our Terms of Service or Privacy Policy.

e. During Business Transfers:

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you if such a transfer occurs and any changes to the privacy protections applied to your information.

f. With Your Consent:

We may share your information with your explicit consent. For example, if you participate in a special promotion or opt into sharing certain profile details with a third party, we will only share your data after receiving your authorization.

g. Aggregated and De-Identified Data:

We may share aggregated, anonymized, or de-identified information with partners, advertisers, or research institutions for purposes such as data analytics, market research, and improving platform performance. This data cannot be used to identify you personally.

h. For Marketing and Promotional Purposes:

With your consent, we may share limited profile information (e.g., first name, sports affiliation) with marketing partners or promotional campaigns to showcase success stories or feature user testimonials.

i. To Prevent Harm or Fraud:

We may share your information to prevent or address fraud, illegal activities, security breaches, or violations of our policies.

We do not sell your personal information to third parties for monetary gain. However, certain data-sharing practices (e.g., marketing partnerships or analytics tools) may be considered a “sale” under some privacy laws. If you are a resident of a region with specific privacy rights (e.g., California), please review the Your Privacy Rights section for more details on how to exercise your rights.

If you have questions about how your information is shared or would like more details about specific sharing activities, please contact us at [email protected].

5. Your Privacy Choices and Rights

At Thriveo, we respect your privacy and are committed to providing you with control over your personal information. Depending on your location and applicable privacy laws, you may have certain rights regarding your personal data. Below, we outline the rights available to you and how you can exercise them:

a. Access and Portability:

You have the right to request access to the personal information we hold about you. This includes details about the types of data collected, how it’s used, and any third parties it has been shared with. You may also have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

b. Correction:

You have the right to request corrections or updates to your personal information if it is inaccurate, incomplete, or outdated. You can often make these updates directly in your account settings.

c. Deletion:

You may request the deletion of your personal data in certain circumstances. Please note that Thriveo may retain certain information as required by law, for legitimate business purposes, or to complete ongoing transactions.

d. Opt-Out of Marketing Communications:

You can opt out of marketing emails by clicking the “Unsubscribe” link included in our marketing communications or by updating your preferences in your account settings. Please note that you cannot opt out of essential transactional communications, such as account updates or payment notifications.

e. Restriction of Processing:

In certain situations, you may request that we restrict the processing of your personal information. For example, if you contest the accuracy of the data or object to its processing, we may temporarily restrict access until the issue is resolved.

f. Object to Processing:

You may have the right to object to the processing of your personal data where it is processed for legitimate interests or direct marketing purposes.

g. Withdrawal of Consent:

If our processing of your personal information relies on your consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

h. Cookies and Tracking Technologies:

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain functionalities of the Thriveo Platform.

i. Non-Discrimination:

Thriveo will not discriminate against you for exercising your privacy rights. For example, we will not deny services, charge different fees, or provide a lesser quality of service because you exercised your rights under applicable privacy laws.

j. Exercising Your Rights:

To exercise any of these rights, please submit your request via email to [email protected]. Please include:

•Your full name

•Your registered email address (if applicable)

•Details about the specific request

We may ask for additional information to verify your identity before processing your request. Thriveo will respond to your request within 30 days or as required by applicable privacy laws.

k. Authorized Agents:

In certain jurisdictions, you may authorize an agent to make a privacy-related request on your behalf. Authorized agents must provide proof of authorization and verification of their identity.

l. Privacy Rights for Minors:

If you are a parent or legal guardian and believe your child under 13 has provided personal information to Thriveo without your consent, please contact us at [email protected]. We will promptly review and address your concern.

Regional Privacy Rights:

If you are a resident of certain regions, such as California (CCPA/CPRA) or the European Union (GDPR), you may have additional privacy rights. Please refer to the Regional Privacy Notice section of this policy for more details.

Your privacy matters to us, and we are committed to processing your requests in accordance with applicable laws and regulations. If you have any questions about your privacy rights or how to exercise them, please contact us at [email protected].

6. Data Retention

Thriveo retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purposes for which we collected it.

a. Account Information:

We retain your account information, including your profile details and authentication credentials, for as long as your account remains active. If you choose to delete your account, we will remove or anonymize your personal information, except where retention is required for legal, regulatory, or security purposes.

b. Payment and Transaction Data:

Payment records, billing details, and other financial data will be retained for as long as required by applicable tax laws, financial regulations, or dispute resolution requirements, typically a minimum of seven (7) years.

c. User-Generated Content:

Content you upload or share on the Platform, such as messages, photos, videos, or mentorship session recordings, may remain on the Platform until your account is deleted, or the content is manually removed. Thriveo may retain anonymized or aggregated copies of this data for analytics and service improvement purposes.

d. Communication Records:

Records of communications with our support team, including emails and chat logs, will be retained for up to three (3) years after resolution of the issue for training, quality assurance, and legal compliance purposes.

e. Legal and Regulatory Compliance:

We may retain certain information if necessary to comply with legal obligations, enforce our rights, resolve disputes, prevent fraud, or ensure platform security.

f. Aggregated and Anonymized Data:

We may retain aggregated or de-identified data indefinitely for analytics, research, and business intelligence purposes. This data cannot be used to identify you personally.

g. Account Deletion Requests:

When you request to delete your account, Thriveo will make reasonable efforts to delete or anonymize your personal information within 30 days, unless retention is required by law or necessary for legitimate business purposes. Some residual copies of your information may remain in our backup systems for a limited period of time.

h. Exceptions:

In certain situations, we may retain your information for longer periods if required to:

•Comply with applicable laws or regulations.

•Prevent fraud, abuse, or security breaches.

•Resolve disputes or enforce our agreements.

•Protect the rights, property, or safety of Thriveo, our users, or others.

Your Rights Regarding Retention:

You can request information about our retention practices or ask us to delete your personal data by contacting us at [email protected]. Please note that deletion requests are subject to the exceptions and limitations outlined above.

Thriveo is committed to ensuring that data is securely deleted or anonymized when no longer needed. If you have questions or concerns about how long your data is retained, please contact us at [email protected].

7. Data Security

Thriveo is committed to protecting your personal information and has implemented reasonable administrative, technical, and physical safeguards to secure your data from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet or method of electronic storage is entirely secure, we take industry-standard precautions to safeguard your information.

a. Security Measures:

We use the following measures to protect your data:

•Encryption: Sensitive information, such as payment data, is encrypted using industry-standard encryption protocols (e.g., SSL/TLS).

•Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who require access to perform their job duties.

•Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

•Secure Payment Processing: Financial transactions are processed through trusted third-party payment processors who adhere to strict security standards (e.g., PCI DSS compliance).

•Data Minimization: We collect and store only the personal information necessary to fulfill the purposes outlined in this Privacy Policy.

b. User Responsibilities:

While we take significant measures to secure your data, you also play an essential role in protecting your information. You agree to:

•Use strong, unique passwords for your account.

•Keep your login credentials confidential and secure.

•Notify us immediately at [email protected] if you suspect unauthorized access to your account.

•Avoid sharing sensitive personal information through unverified communication channels.

c. Third-Party Services:

Some parts of the Thriveo Platform rely on third-party services, such as payment processors, analytics providers, and hosting services. While we take steps to ensure these third parties meet our security standards, Thriveo is not responsible for the security practices of third-party platforms outside our direct control.

d. Incident Response:

In the event of a data breach or unauthorized access to your personal information, Thriveo will:

•Investigate the incident promptly.

•Notify affected users and relevant regulatory authorities as required by law.

•Take immediate steps to minimize the impact and prevent future breaches.

e. Data Storage:

Your personal data may be stored on servers located in the United States or other jurisdictions, depending on the location of our third-party service providers. By using Thriveo, you consent to your data being stored and processed in these locations, which may have different data protection laws than your country of residence.

f. No Guarantee:

While we strive to use commercially acceptable means to protect your personal information, no security system is entirely impenetrable. Thriveo cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

If you have concerns about the security of your data on Thriveo or encounter any suspicious activity, please contact us immediately at [email protected].

8. Cookies and Tracking Technologies

Thriveo uses cookies and other tracking technologies to enhance your experience on our Platform, improve functionality, analyze usage, and deliver personalized content and advertisements. This section explains how we use these technologies and your options for managing them.

a. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our Platform. Cookies allow us to recognize your device, remember your preferences, and improve your overall experience.

b. Types of Cookies We Use:

•Essential Cookies: These are necessary for the operation of our Platform. They enable you to navigate the site and use its features, such as accessing secure areas or processing transactions.

•Performance Cookies: These cookies help us understand how users interact with our Platform, including which pages are visited most frequently and whether users encounter errors.

•Functional Cookies: These cookies allow us to remember your preferences and provide enhanced features, such as remembering your login details or language preferences.

•Analytics Cookies: We use third-party analytics tools (e.g., Google Analytics) to collect aggregated data about user behavior and Platform performance.

•Advertising Cookies: These cookies are used to deliver relevant ads based on your interests and browsing history.

c. Tracking Technologies:

In addition to cookies, we may use:

•Web Beacons: Small graphic images used to track activity on our Platform.

•Pixels: Tracking pixels embedded in emails or advertisements to monitor user engagement.

•Local Storage: Data stored locally on your device to enhance performance and save user preferences.

d. How We Use Cookies and Tracking Technologies:

We use these technologies to:

•Authenticate and secure user accounts.

•Track Platform performance and usage trends.

•Personalize your experience and remember your preferences.

•Deliver targeted advertisements and promotional content.

•Conduct analytics and improve Platform functionality.

•Detect and prevent fraud and abuse.

e. Third-Party Cookies:

Some cookies are set by third-party services integrated into our Platform, such as analytics providers, social media platforms, or advertising networks. These third parties may collect information about your online activities across different websites.

f. Managing Cookies:

You have control over how cookies are used on your device. You can:

•Adjust your browser settings to block or delete cookies.

•Opt out of targeted advertising through platforms such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

•Disable analytics tracking by adjusting your browser settings or using available opt-out tools provided by third-party analytics providers.

Please note that disabling cookies may impact your ability to fully use certain features of the Platform, including account authentication or transaction processing.

g. Do Not Track Signals:

Some web browsers offer a “Do Not Track” (DNT) feature. While we strive to honor DNT signals where feasible, Thriveo does not guarantee compliance with all DNT requests due to varying interpretations of the standard across platforms.

h. Updates to this Section:

We may update our cookie practices periodically. Changes will be reflected in this Privacy Policy, and we encourage you to review this section regularly.

If you have questions or need assistance managing your cookie preferences, please contact us at [email protected].

9. Third-Party Links and Services

The Thriveo Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Thriveo. This section explains how these third-party services may interact with your personal information and outlines our responsibilities.

a. Third-Party Websites and Services:

When you click on links or access third-party services through the Thriveo Platform, you will be directed to websites or services operated by third parties. These third-party platforms may collect, use, and share your personal information in ways that differ from Thriveo’s practices. We do not control these third-party websites or services and are not responsible for their privacy practices, terms of service, or content.

b. Third-Party Integrations:

The Platform may include integrations or functionality provided by third-party services (e.g., payment processors, social media login, analytics tools). These integrations may collect information from you or share information with us, subject to their respective privacy policies. Examples include:

•Payment Providers: Secure transaction processing through trusted payment processors.

•Authentication Services: Google and Twitter (X) authentication for account creation and login.

•Analytics Tools: Third-party analytics platforms (e.g., Google Analytics) to monitor usage and improve performance.

c. Advertising and Tracking:

Third-party advertising partners may use cookies, tracking pixels, or other technologies to collect data about your activity on the Thriveo Platform and other websites. This data is used to provide targeted advertisements based on your browsing behavior and preferences. Thriveo does not control these third-party advertising practices.

d. Responsibility for Third-Party Services:

•Thriveo does not endorse or make any representations regarding third-party websites, services, or their content.

•You access third-party platforms and services at your own risk.

•Thriveo is not responsible for any loss, damage, or unauthorized use of your information that occurs as a result of your interactions with third-party platforms.

e. Third-Party Payment Processors:

All financial transactions conducted through the Thriveo Platform are handled by trusted third-party payment processors. Thriveo does not store full payment details (e.g., credit card numbers). You agree to review and comply with the payment processor’s privacy policy and terms of service before making a transaction.

f. Social Media Features:

The Platform may include social media features (e.g., login with Google or Twitter, sharing buttons). These features may collect your IP address, track your activity, and set cookies to facilitate integration. Your interactions with these features are governed by the privacy policies of the social media platforms involved.

g. Opting Out:

You may have the ability to opt out of certain third-party tracking or data collection practices through browser settings, privacy tools, or directly via the third-party service’s opt-out mechanisms.

h. Changes to Third-Party Services:

Third-party services may change their practices, terms, or functionality without notice. Thriveo is not responsible for monitoring or enforcing compliance with third-party privacy policies or agreements.

i. Your Responsibility:

You are encouraged to review the privacy policies and terms of service of any third-party websites, platforms, or services you interact with through Thriveo. If you do not agree with the third party’s terms, you should avoid interacting with their services through our Platform.

If you have any concerns or questions about third-party services linked to or integrated with Thriveo, please contact us at [email protected].

10. Children’s Privacy

Thriveo is intended for a general audience and is not directed at individuals under the age of 13 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children under 13 years old without verifiable parental or guardian consent. If we become aware that we have inadvertently collected personal information from a child under this age without consent, we will promptly delete such information from our active systems.

If you are a parent or legal guardian and believe that we have collected your child’s personal information without consent, please contact us at [email protected].

11. International Users

Thriveo is based in the United States, and our services are primarily governed by U.S. laws and regulations. If you are accessing or using the Thriveo Platform from outside the United States, please be aware that your personal information will be transferred to, stored in, and processed in the United States, where data protection and privacy laws may not offer the same level of protection as those in your country.

a. Data Transfers:

By using the Platform, you explicitly consent to the transfer, storage, and processing of your personal information in the United States and other jurisdictions where our service providers may be located.

b. Compliance with Local Laws:

You are responsible for ensuring that your use of the Thriveo Platform complies with all local laws, regulations, and requirements applicable to you. If the laws in your jurisdiction restrict or prohibit your use of the Platform, you must immediately discontinue use.

c. European Union (EU) and European Economic Area (EEA) Residents:

If you are located in the EU or EEA, we will process your personal data in accordance with the General Data Protection Regulation (GDPR). This includes:

•Relying on legitimate interests, contractual necessity, or user consent for data processing.

•Allowing you to exercise your privacy rights (e.g., access, correction, deletion, portability).

•Providing mechanisms to withdraw consent at any time.

d. Legal Basis for Processing (EU/EEA Residents):

Our legal bases for processing your personal information include:

•Your consent (where required).

•Contractual necessity (to provide our services).

•Compliance with legal obligations.

•Legitimate interests (e.g., improving our services, preventing fraud).

e. Data Protection Rights (EU/EEA Residents):

If you are a resident of the EU/EEA, you have the following rights under GDPR:

•Access your data and request a copy.

•Rectify inaccuracies in your data.

•Request data deletion in certain circumstances.

•Restrict or object to data processing.

•Data portability.

To exercise your GDPR rights, please contact us at [email protected].

f. Other International Jurisdictions:

Residents of certain jurisdictions (e.g., United Kingdom, Canada, Australia) may have additional privacy rights. If you are entitled to specific rights under applicable laws, please contact us at [email protected].

g. Cross-Border Data Transfers:

We implement appropriate safeguards to protect your personal information when transferring it across borders, including relying on Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.

If you have questions or concerns about how your information is handled internationally, please contact us at [email protected].

12. Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding the collection, use, and sharing of your personal information. This section outlines those rights and how you can exercise them.

a. Your Rights Under CCPA/CPRA:

•Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, or sold in the past 12 months.

•Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

•Right to Correct: You have the right to request corrections to inaccurate personal information we maintain about you.

•Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information, as defined under California law. Thriveo does not sell personal information for monetary gain, but certain data-sharing practices (e.g., marketing or analytics tools) may qualify as a “sale” under the CCPA/CPRA.

•Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information, if applicable.

•Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

b. Categories of Personal Information Collected:

In the past 12 months, we may have collected the following categories of personal information:

•Identifiers (e.g., name, email, IP address).

•Account and profile information.

•Payment and financial information.

•Commercial information (e.g., transactions and purchases).

•Internet or network activity (e.g., browsing history, device information).

•Geolocation data.

•Professional or employment-related information (e.g., mentor profiles).

•Other information you choose to provide.

c. How to Exercise Your California Rights:

To exercise any of your rights under the CCPA/CPRA, you can contact us through one of the following methods:

•Email: [email protected]

•Mail: [Insert Company Address]

When submitting a request, please provide sufficient information to verify your identity, including your full name, email address, and account details. We may require additional verification to ensure the security of your information.

d. Authorized Agents:

You may authorize an agent to make privacy-related requests on your behalf. Authorized agents must provide proof of authorization and verification of their identity.

e. Opt-Out Preference Signals:

Thriveo recognizes Global Privacy Control (GPC) signals as a valid opt-out request. If your browser supports GPC, our Platform will honor those preferences.

f. Do Not Track Signals:

While some browsers offer a “Do Not Track” (DNT) signal, there is no universally accepted standard for responding to such signals. Thriveo does not guarantee compliance with DNT requests but will honor applicable opt-out requests through GPC or manual settings.

g. Shine the Light Law:

Under California’s “Shine the Light” law, California residents have the right to request information about our sharing of personal information with third parties for their direct marketing purposes. Thriveo does not share your personal information with third parties for direct marketing purposes without your consent.

h. Retention of Data:

Please refer to the Data Retention section of this Privacy Policy for details on how long we retain your personal information.

i. Contact Us:

If you have questions about your California privacy rights or how to exercise them, please contact us at [email protected] with the subject line “California Privacy Rights Request.”

Thriveo is committed to protecting your privacy and ensuring compliance with California privacy laws. If you have concerns or require further assistance, don’t hesitate to reach out.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, services, legal obligations, or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will:

•Update the “Last Updated” date at the top of this Privacy Policy.

•Provide notice of the changes by posting a prominent notice on the Thriveo Platform or via email if required by applicable laws.

a. Your Responsibility to Review Changes:

It is your responsibility to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of the Thriveo Platform after changes are made constitutes your acceptance of the revised Privacy Policy.

b. Material Changes:

If we make material changes to how we collect, use, or share your personal information, we will make reasonable efforts to notify you in advance, such as by email or in-app notifications.

c. Minor Updates:

Non-material updates, such as clarifications or adjustments to improve readability, may be implemented without direct notification.

d. Consent for Changes:

In some cases, where required by law, we will seek your consent before implementing changes to our privacy practices that materially affect your rights or how we process your personal data.

If you do not agree with the updated Privacy Policy, you must stop using the Platform and may request the deletion of your account and data by contacting us at [email protected].

We encourage you to print or save a copy of this Privacy Policy for your records. If you have questions about updates to this Privacy Policy, please contact us at [email protected].

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please feel free to contact us:

Email: [email protected]

Support: [email protected]

Mailing Address: Thriveo, [Insert Business Address]

If you are contacting us to exercise your privacy rights (e.g., access, correction, deletion, or opt-out requests), please include:

•Your full name

•Your registered email address (if applicable)

•A clear description of your request

We will respond to your request in accordance with applicable privacy laws and our internal procedures. Please allow up to 30 days for a response, though we will make every effort to address your inquiry sooner.

For general customer support or technical issues, you can also reach out through our Help Center available on the Thriveo Platform.

Your privacy is important to us, and we are committed to addressing any concerns you may have about your personal information and our privacy practices.